Thank you, Jacquelin!
I don't drive, which is the reason I ordered these online. After receiving the broken truffles, J called me and left a V-mail. I actually went into the shop with my broken truffles, so that she could " see a face"..of a fan/customer, even though I had to let my partner know I needed a ride..
but felt it more personal, and right, to return them in person.
I met Jacquelin inside, and explained who I was..and she was very kind, understanding, and sweet..replaced the broken with fresh and a bonus box of assorted truffles. Thank you!!